If a returned unit fails pertinent product testing, TPM will repair the unit and retest to confirm that it has been restored to a functional state. TPM, at its option, may deliver to the customer an equivalent product or part to replace the defective unit; the replacement product or parts may be new or reconditioned. Any replaced or repaired part has a ninety (90) day warranty or the remainder of the initial warranty period.
TPM will not charge to repair products that are under warranty.
4.1 TPM will charge to repair products where the warranty period has expired, or have damage that is excluded from the warranty coverage. If the damage or malfunction of the product is caused by any of the following conditions, the returned product will not be valid for product replacement or free warranty repair:
(a) Not made by TPM
(b) Power disturbances.
(c) The item has been misused, misapplied, or wrongly installed.
(d) Incorrect wiring.
(e) Malfunction of the item is caused by natural disaster or Force Majeure.
(f) Damage caused in transit as a result of lack of proper packing.
(g) QC pass label is missing or broken
(h) Serial Number is missing or incorrect
(i) No Defect Found (NDF)
4.2 Freight Charge
(a)The customer is responsible for all freight charge of returning RMA products to TPM, including but not limited to, brokerage, taxes, duties and other fees if applicable.
(b) TPM shall pay the freight of delivering repaired or replaced product to the customer and reserves the sole right to use any international shipments, unless otherwise indicated, customer also pays for shipping charges.